We currently only accept payments through Paypal.
Orders placed before 23:59PM Monday through Friday (excluding holidays) usually ship within 3-4 business days during non-sale periods. Please note that during times of exceptional volume during major sale periods your shipping time may be extended by several days. Rest assured we are trying to get your purchases to you as fast as possible. Every customer will receive a SMS text message as soon as delivery has been scheduled. No delivery charges will incur for an order canceled within 24 hours from the initial order.
Refunds will be made to your account within 10 days.
We offer free shipping for orders above $50. Please refer to our shipping & return policy on the footer menu for detailed rates for orders under $50.
If your order goes missing or arrives damaged or defective, we can assist with a refund or replacement. If you have another issue with one of our products, you may return it within 30 days of purchase. Please be sure to reference your order number with all communications with our customer service team for faster processing. Only products purchased on themedicube.com.sg may be returned for a refund or replacement. Returns and replacements will be made within 10 days. For more details please refer to our shipping & return policy in our footer menu.
themedicube.com.sg is a dedicated website for our Singapore customers. We currently only ship within Singapore borders for orders placed here. If you reside in the countries below, you can shop at each dedicated website 1. Medicube Korea: themedicube.co.kr 2. Medicube Japan: themedicube.jp 3. Medicube HongKong: themedicube.hk 4. Medicube Taiwan: themedicube.tw 5. Medicube US: medicube.us