FAQ– MEDICUBE SG

themedicube.com.sg is a dedicated website for our Singapore customers. We currently only ship within Singapore borders for orders placed here. If you reside in the countries below, you can shop at each dedicated website 1. Medicube Korea: themedicube.co.kr 2. Medicube Japan: themedicube.jp 3. Medicube HongKong: themedicube.hk 4. Medicube Taiwan: themedicube.tw 5. Medicube US: medicube.us

Please visit the Ninjavan Tracking Page and input NVSGAPRSG000, followed by your order number. For example, if your order number is M12345 (M12345), your tracking number is NVSGAPRSG000M12345 (NVSGAPRSG000M12345). A tracking number may not be available right away. Tracking numbers are only made available on business days (not including weekends). Please wait for at least one business day for tracking information to appear. If your tracking information does not become available within 1-2 business days, please contact Customer Service (email) to confirm the status of your order

Orders placed before 23:59PM Monday through Friday (excluding holidays) usually ship within 3-4 business days during non-sale periods. Please note that during major sale periods your shipping time may be extended by several days. Rest assured we are trying to get your purchases to you as fast as possible. We aim to keep our stock regularly updated. If you find the product you are looking for is out of stock, please check back soon! We update inventory status daily and try to restock items within 1-2 weeks.

Immediately after you have successfully placed your order, you will receive a confirmation email that contains information regarding the details of your order. The order confirmation email is your receipt that can be printed for your records. The order confirmation email includes your order number, the details of the products and corresponding prices, any credits or promotional discounts, shipping charges (if applicable), your ship-to and bill-to information, and the shipping method. PLEASE CHECK THIS INFORMATION CAREFULLY. We are not responsible for shipping errors caused by incorrect input of personal information. If you did not receive a confirmation email, please reach out to our customer service team immediately.

Please contact Customer Service at (medicubesg_cs@apr-in.com) as soon as possible. Please include your name, order number, and correct products you would like to receive in your email. While we will do our best to correct the error, please keep in mind that if the product update is requested after the order has been processed or shipped, we are not responsible for arranging a return, refund or replacement shipment as the item in the initial order was successfully delivered.

For all Age-R devices, we offer a 1year limited warranty period from the date of your original purchase.

If your device does not work properly due to a manufacturer's defect, we will replace the defective device free of charge within 1year.

This warranty does not cover the devices damaged by:

1) Accident, misuse, or alteration

2) Use with unauthorized accessories or use other than instructed.

3) Connecting to incorrect current and voltage (We only provide C-type USB cable)

This warranty only extends if the devices are used in conjunction with authorized device accessories (such as the enclosed charging cables).

This warranty does not apply to MEDICUBE SG's non-device products (including cosmetics, tools, body, and hair care products).

For the non-device products (including the cosmetics, body, and hair care products),

we regret to inform you that due to hygienic reasons, we are unable to accept returns or exchanges (even of unopened and unused items) as we strive to provide each customer with brand-new products straight from our warehouse.

While we do not accept returns, we do issue a refund for the item(s) that caused any unpleasant experience. Kindly contact us and we will assist you accordingly.

For the Age-R devices case, all returns must be initiated within 30 days of receiving your order.

Please refer to the information as shown below.

1. Simple Remorse:

A refund due to a change of mind is only applicable within 30 days of receiving and will only be accepted if the product is returned in original, sealed, and unopened condition.

*In the case of a return for simple remorse (change of mind), the customer needs to bear the shipping fee.

2. For international orders:

You will be responsible for paying for customs fee and returning shipping fee.

Additionally, we cannot provide free return shipping labels for international customers.

3. Damaged or defective product:

1) Send us an email at (medicubesg_cs@apr-in.com) with the following details:

First name and last name, email address, phone number, order number. Kindly attach a photo or video describing your issue.

2) We will proceed to issue a confirmation email for you (please note that our Customer Service usually takes 2-3 business days to respond).

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