For the non-device products (including the cosmetics, body, and hair care products),
we regret to inform you that due to hygienic reasons, we are unable to accept returns or exchanges (even of unopened and unused items) as we strive to provide each customer with brand-new products straight from our warehouse.
While we do not accept returns, we do issue a refund for the item(s) that caused any unpleasant experience. Kindly contact us and we will assist you accordingly.
For the Age-R devices case, all returns must be initiated within 30 days of receiving your order.
Please refer to the information as shown below.
1. Simple Remorse:
A refund due to a change of mind is only applicable within 30 days of receiving and will only be accepted if the product is returned in original, sealed, and unopened condition.
*In the case of a return for simple remorse (change of mind), the customer needs to bear the shipping fee.
2. For international orders:
You will be responsible for paying for customs fee and returning shipping fee.
Additionally, we cannot provide free return shipping labels for international customers.
3. Damaged or defective product:
1) Send us an email at (email@example.com) with the following details:
First name and last name, email address, phone number, order number. Kindly attach a photo or video describing your issue.
2) We will proceed to issue a confirmation email for you (please note that our Customer Service usually takes 2-3 business days to respond).