Guide to Identifying Fraudulent Websites
and Counterfeit Products
Recently, fraudulent websites and unauthorized sales channels impersonating our brand and official website have been identified.
We are continuously taking action against sellers of counterfeit and imitation products.
However, to prevent potential damages, please review the following precautions and exercise extra caution when purchasing products.
Guide to Purchasing Authentic Products
Verify Authorized Sellers
Make sure the domain address exactly matches our official domain (HTTPS://themedicube.com.sg). This site is Medicube’s official online store.
Please purchase products only through the official online store or authorized retailers.
Please purchase products only through the official online store or authorized retailers.
Risks of Counterfeit Products
Counterfeit products may look very similar to genuine products in terms of packaging, logos, and product names. However, they may not meet the required quality and safety standards and may therefore pose potential risks.
Products distributed through channels other than our official sales channels may carry quality and safety risks. To ensure product authenticity and quality, we strongly recommend purchasing our products only through our official online stores or authorized retailers.
Please note that we are not responsible for any consumer damages or issues resulting from the purchase or use of counterfeit or unauthorized products.
Products purchased through channels other than our official online stores or authorized retailers are not covered by our quality warranty and are not eligible for exchange or refund.
Products distributed through channels other than our official sales channels may carry quality and safety risks. To ensure product authenticity and quality, we strongly recommend purchasing our products only through our official online stores or authorized retailers.
Please note that we are not responsible for any consumer damages or issues resulting from the purchase or use of counterfeit or unauthorized products.
Products purchased through channels other than our official online stores or authorized retailers are not covered by our quality warranty and are not eligible for exchange or refund.
How to Verify Authenticity
You can verify the authenticity of your product through the QR code printed on the product's inner box.
- STEP 1Scan the QR code on the authenticity label.
- STEP 2After scanning the QR code, please make sure that you are directed to the official authenticity verification page at medicubeverify.com.
Our Actions Against Counterfeit Products and Fraudulent Websites
To prevent customer harm, we continuously keep track of websites, advertisements, and social media accounts that impersonate our brand and official online
store. When fraudulent websites are identified, we take actions including requesting website takedowns, suspending advertising and payment processing,
and pursuing legal measures. If you encounter a website or seller suspected of selling counterfeit products, please report it through our Customer Support or
official inquiry channel.
Report to Customer Support
